T & C's and GDPR stuff

T&C's and GDPR Data Privacy Notice
FLOWER ESSENCES

These vibrational essences are intended to support your wellbeing, growth and development by helping you to move through issues that you haven't yet fully resolved at an energetic level (emotional, etheric etc). Although you may find that symptoms can clear up while you are taking essences, they are not intended as an alternative to medical treatment for illness or disease. If in doubt, please consult a qualified practitioner.

SHIPPING

We aim to provide the best level of service possible and can normally send your order out within 24 hours (weekdays). 99.9% of the time you will receive your order over the next couple of days (UK) but please allow up to 22 days for delivery as the Post Office does, very occasionally, slip up. In our experience missing orders usually turn up back here with a "not called for" sticker so if a package is late it is a good idea to check if it is being held at your local distribution centre (the postie is supposed to put a card through your letterbox but they don't always do so).

UK orders up to 1.5 kg are sent by 1st class post or by Standard Parcel or courier for heavier orders. International orders are sent by airmail or by courier for heavier orders

If there is a delay due to a stock shortage we will let you know and tell you how long it is likely to be and you can cancel your order at any time for a full refund, or part refund if you only want to cancel part of the order. If the delay is likely to be more than a few days (unusual) we will always send the rest of your order on first at no extra charge.

RETURNS

If you change your mind about your purchase within 14 days of receipt, you can return it to us, at your own expense, in it's original condition (unopened with any seals intact) for a full refund, less postage charged but please make sure it is well packaged up as we are unable to refund anything broken on it's return trip but please note, we are unable to give refunds for Personalised Combinations of Essences (PCombi's) that have been made up to your specific requirements.

An extra delivery charge may be made if you have given an incorrect address and the package needs to be re-sent or if the delivery service try but are unable to deliver it to the correct address.

We take full responsibility if there are any shipping errors on our part and will pay any postage costs for correcting our mistakes to your complete satisfaction.

CANCELLATIONS

You can cancel your order before we have sent it for a full refund by phoning or emailing us and giving your name and order ID.

We reserve the right to cancel your order and give a full refund if we are unable to deliver to you using our normal shipping methods.

If we do cancel your order we will refund your credit card as soon as possible and in any event within 30 days of your order.

TAXES AND DUTIES ON INTERNATIONAL SHIPMENTS

Small packages are sent by the postal air mail service and larger orders will be sent by international courier. Please note there may be import duties, tariffs and taxes which you will need to pay in order to receive your shipment. All non UK duties, tariffs and taxes are the responsibility of the purchaser. Please make sure you are aware of what you will be asked to pay and be ready to arrange payment or your parcel will be held up. Healthlines is not responsible for any non UK taxes, duties or tariffs.

 

YOUR PRIVACY IS IMPORTANT

Healthlines will never pass your personal information on to third parties.

We will only contact you by email as part of the normal sales process to confirm orders or, if you sign up to our quarterly newsletter or to a promotion.

This is the GDPR privacy notice of HEALTHLINES.

We respect your privacy and are determined to protect your personal data. The purpose of this privacy notice is to inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from). We’ll also tell you about your privacy rights and how the data protection law protects you.

1. WHO WE ARE AND IMPORTANT INFORMATION

2. THE PERSONAL DATA WE COLLECT ABOUT YOU

3. HOW WE COLLECT YOUR PERSONAL DATA

4. HOW WE USE YOUR PERSONAL DATA

5. WHO WE SHARE YOUR PERSONAL DATA WITH

6. INTERNATIONAL TRANSFERS

7. DATA SECURITY

8. DATA RETENTION

9. YOUR LEGAL RIGHTS

10. Changes to this notice and your duty to inform us of changes

11. QUERIES, REQUESTS OR CONCERNS

What is the purpose of this privacy notice?

This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter OR purchase a product OR service

This website is not intended for children and we do not knowingly collect data relating to children.

You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Data controller(s)

HEALTHLINES is the controller and responsible for your personal data (collectively referred to as HEALTHLINES, "we", "us" or "our" in this privacy notice). Our contact details are Howestone, Whinfell, Kendal LA8 9EQ, admin@healthlines.co.uk, 01539 824776. For all data matters contact Adam Rubinstein - admin@healthlines.co.uk

HEALTHLINES is the controller and responsible for this website.

Third-party links outside of our control

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. THE PERSONAL DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioners Office.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data includes first name & last name, username title.

Contact Data includes billing address, delivery address, email address, telephone numbers.

Financial information including credit/debit card details if ordering by phone (we do not retain any financial information beyond the fulfilment of your order)

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

3. HOW WE COLLECT YOUR PERSONAL DATA

We use different methods to collect data from and about you including through:

Website form if you order through our website

Telephone if you order by phone

Directly. You may give us your identity, contact and payment details by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

Order products or services;

Create an account on our website;

Subscribe to our newsletter or publications;

Request marketing to be sent to you.

4. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Fulfilling your order this means processing your data where it is necessary to fulfil your order

Emailing you our newsletter if you have signed up for it

Legitimate Interest this means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

Comply with a legal or regulatory obligation this means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

We may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data:

To register you as a new customer

(a) Identity (b) Contact details for the performance of the contract with you - ie to send you your order

To send you our newsletter

email address only For the performance of a request from you - ie to send you the newsletter

Prevention of crime

Any data we hold For our legal obligation to official authority

Marketing

We only send marketing information to you if you have specifically asked for it, eg. if you have asked us to keep you informed about seminars and workshops. This is usually only done through our newsletter.

We never send marketing material through third parties or from third parties.

Opting out

You can ask us to stop sending you marketing messages at any time by logging in to our website and changing your marketing preferences.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of ordering products we supply.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Change of purpose

We will only use your personal data for the purposes for which we collected it.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law. eg if we need to update our computer system.

5. WHO WE SHARE YOUR PERSONAL DATA WITH

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

External Third Parties Service, crime prevention agency, for example

HM Revenue & Customs, regulators and other authorities

Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. INTERNATIONAL TRANSFERS

We do not transfer your data out of the European Economic Area.

7. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

By law we have to keep basic information about our customers including contact, identity and transaction data for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see Your legal rights below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

You will be asked if you wish to opt in to your newsletter subscription on an annual basis. If you do not opt in your email address will be deleted from the newsletter database.

9. YOUR LEGAL RIGHTS

Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:

The right to request a copy of the personal data which we hold about you;

The right to request that we correct any personal data if it is found to be inaccurate or out of date;

The right to request your personal data is erased where it is no longer necessary to retain such data;

The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;

The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable (ie. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);

The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;

The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).

If you wish to exercise any of the rights set out above, please contact admin@healthlines.co.uk.

No fee required – with some exceptions

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10. Changes to this notice and your duty to inform us of changes

Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.

11. Queries, requests or concerns

To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact Adam Rubinstein on admin@healthlines.co.uk.

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.

TERMS

These terms & conditions and the content of this site shall be governed by English Law and all matters in connection with them shall be determined by the English Courts. These Terms & Conditions do not affect your statutory rights as a customer